Experience, Insight, Impact: Verity’s Take on Social & Community Care Recruitment
Chris O • September 15, 2025
With over two decades of recruitment experience, we’re thrilled that Verity Wilson has recently joined Talent Quarter to head up our Social and Community Care Eastern Region. In this Q&A, she shares her reflections on the sector: what makes Social and Community Care uniquely challenging and rewarding, how providers can attract and retain the right people, and why investing in training and compliance isn’t just good practice - it’s essential for building sustainable, people-first services.
Q: We'll start with a hard-hitting question, Verity, given your experience in this sector, how do you see the Social and Community Care workforce evolving over the next 5 years?
We’re facing a pivotal moment in Social and Community Care. Demand for care services is growing rapidly in just five years, around 95,000 new carers entered the workforce (2016–2021) during what’s been described as an ‘aged/disabled carer tsunami’. At the same time, projections suggest we’ll need an additional 110,000 workers to meet community care needs in the next five years!
These shifts aren't just about headcount - they reflect the increasing complexity of care and the higher skills required to meet it. That’s why training and development must be at the core of workforce strategy. At Talent Quarter, we’re committed to supporting this evolution - connecting people not just to jobs, but to roles where they can grow their skills and deliver quality care with confidence.
Q: What’s the real cost of a wrong hire in Social and Community Care, and how do we help mitigate that at TQ?
The cost of a bad hire goes far beyond the numbers - it deeply affects service quality, team morale, and the well-being of the people being cared for. In Australia, a single wrong hire can cost anywhere from A$15,000 to A$35,000, when you consider lost productivity, rehiring, onboarding, and disrupted team dynamics. In highly regulated settings like Disability, Youth and Social and Community Care, the stakes are even higher - mistakes can lead to compliance breaches, reputational damage, or worse.
That’s why compliance is our foundation. We invest deeply in understanding each client’s culture and strict regulatory needs, so we can match the right person to the right role with confidence.
Q: And how do you think TQ support clients as more than just a recruitment partner?
We partner with clients to forecast future hiring needs, provide insights on salary trends and competitor activity, and guide them on retention strategies. We also share direct feedback from candidates, giving them valuable insights on why they stay or leave and advise on positioning their culture to appeal to top talent. The way I see it, it’s about being both a partner and an advisor.
Q: Verity, let’s take it back, can you share your career journey so far - what drew you into Social and Community Care recruitment?
My journey started in Blue Collar temp recruitment, placing storemen and forklift drivers into international warehouses - a great foundation for my career. From there, I moved into permanent recruitment and then into RPO, where I spent eight years managing national teams across Industrial and Healthcare, it was fascinating for me to be working on everything from short-term receptionist contracts to senior finance roles.
I came into Social and Community Care at the beginning of COVID and that’s when I found my real passion. Clients and candidates in this division show up every day for the people who need it most. I have so much respect for all Carers and our amazing clients.
Q: What keeps you passionate about working in Social and Community Care?
What keeps me passionate is the people in this sector. Carers need to be celebrated and respected, they do extraordinary work under incredibly challenging circumstances. At Talent Quarter, we see it as our responsibility to not only recognise that, but to connect them with opportunities where they feel valued and supported. That’s what #connectionswithimpact means to me - making sure the people who give so much to others are given the chance to thrive in their careers too.
Q: Looking back, what’s one lesson you’ve learned about supporting candidates and clients in Social and Community Care?
Honestly, I’ve learnt never to underestimate the situations we put our staff into. Our clients and candidates do their very best in an incredibly demanding field, and to me, that deserves real recognition and respect. At Talent Quarter, we make it our mission to support carers with the right opportunities, guidance, and care, and for clients, ensuring our workforce is highly compliant is key.
Q: What do candidates often underestimate when considering a role in Social and Community Care?
Candidates often underestimate just how challenging some situations in Social and Community Care can be, and the level of responsibility that comes with the role. But that responsibility is also what makes the work so meaningful - you’re making a real difference in people’s lives. At Talent Quarter, we don’t just place you and walk away; we provide resources, training, and ongoing development opportunities, so you feel equipped and supported to handle those challenges. For us, it’s about helping you grow in your career while delivering the best possible care.
Q: What advice would you give to someone transitioning into Social and Community Care for the first time?
I’d say, go in with an open mind and a willingness to keep learning. Every day will bring new experiences, and sometimes tough ones, but that’s also what makes the work so rewarding. It’s important to look after yourself too! Knowing when to pause and recharge is part of being able to give your best. At Talent Quarter, we make sure you’re not facing that journey alone. We connect you with the right training, resources, and support so you feel confident and ready to build a lasting career in Social and Community Care.
Q: What do you see as the biggest challenges for employers in Social and Community Care recruitment right now?
I would say compliance is one of the biggest challenges for employers in Social and Community Care recruitment right now. The standards are complex, but they’re absolutely essential to protect both clients and the people receiving care. At Talent Quarter, compliance is truly at the heart of everything we do. It’s our cornerstone and our competitive advantage. By putting compliance first, we give our clients confidence that every placement is safe, reliable, and fully aligned with industry standards, so they can focus on delivering the highest quality of care.
Q: How can employers better attract and retain the right people — beyond just salary?
Salary will always be part of the conversation, but it’s rarely the only factor. What really helps employers attract and retain great people are things like ongoing training, development, and roster flexibility - the tools that show staff they’re valued and invested in. At Talent Quarter, we go further by providing access to free online training modules through the NDS Learning Academy, as well as our Employee Assistance Program (EAP), which supports wellbeing both personally and professionally. By creating environments where carers feel supported, skilled, and cared for, we help our clients build teams that stay longer and deliver better outcomes.
Q: Finally, outside of work, what are a few things that really capture who you are?
I can’t pass a cat or dog without stopping for a pat - it’s almost a reflex. I’m also a big Sydney Roosters fan and I never miss a game! Coffee is essential to my day, and when I do sit still, I love getting lost in a good thriller novel!
Social and Community Care is one of the most demanding sectors, but it’s also one of the most meaningful. For Verity, success isn’t measured in numbers - it’s measured in the dignity, respect, and support that Carers bring to the people they look after every day.
We’re proud to have Verity leading the way with her experience, insight, and compassion. By combining her knowledge with our commitment to compliance, training, and true #connectionswithimpact, we’re helping both candidates and clients thrive, and making sure the people who need care most receive it from the best.
📩 Whether you’re a professional looking to build your career in Social and Community Care, or a provider wanting to attract and retain the best people, our team is here to help, get in touch today.
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Every year, social care organisations across Australia wait for one key announcement that can significantly impact their workforce budgets, service delivery models and recruitment strategies. But First, What Does SCHADS Stand For? SCHADS stands for the: Social, Community, Home Care and Disability Services Industry Award - If you work in disability, community services, home care or social support, you've probably heard of the SCHADS Award . It's one of Australia's largest modern awards and sets the minimum employment conditions for hundreds of thousands of workers across the social care sector. The award is overseen by the Fair Work Commission and establishes the minimum standards employers must meet when employing eligible workers. Following the Fair Work Commission's 2026 Annual Wage Review decision, a 4.75% increase to SCHADS Award wages has been confirmed, with the new rates taking effect from the first full pay period on or after 1 July 2026. For employers across the social care sector, attention is now turning to workforce planning, compliance and budgeting for the new financial year. It covers employees working in areas such as: Disability support Community services Home care Youth services Family support Crisis accommodation Social and community programs And it's not just base pay that may change. Any increase can also impact: Weekend penalties Casual loadings Overtime rates Public holiday payments Sleepover and shift allowances Industry Insight "As a recruiter working closely with the NFP sector, I welcome the 4.75% SCHADS increase. Better pay will help attract and retain the incredible people who dedicate their careers to supporting others. But many leaders are already asking the same question: where will the additional funding come from? The success of this change won't be measured by wage growth alone, but by whether organisations are given the resources to sustain it." - Greg Forster ( Senior Recruitment Specialist | Talent Quarter, 25+ years' experience recruiting leaders across the welfare, community, disability, aged care and mental health sectors). What Does This Mean for Employers? For providers across healthcare, disability and community services, staying on top of award changes is critical. Now is the time to: ✔ Review employee classifications ✔ Check payroll systems are up to date ✔ Budget for increased labour costs ✔ Ensure compliance across your workforce Getting it wrong can create significant compliance risks. But, getting it right helps protect both your organisation and your employees. The Bottom Line The SCHADS Award isn't just about wages. It's a key part of workforce compliance, employee retention and operational planning across Australia's care sector. With the wage increase now confirmed, organisations that prepare early will be best placed to manage costs, remain compliant and continue attracting quality talent in an increasingly competitive market. Need Support Navigating Workforce Changes? Whether you're preparing for SCHADS Award updates, planning for workforce growth, or looking to strengthen your recruitment strategy, having the right people in place has never been more important. At Talent Quarter, we partner with healthcare, disability, aged care and community service organisations across Australia to help solve workforce challenges before they impact service delivery. From permanent recruitment and workforce planning to sourcing hard-to-fill talent, our team understands the unique pressures facing the care sector. If you're reviewing your workforce needs for the new financial year, we'd love to have a conversation. Get in touch with our Talent Quarter team to discuss your hiring goals, workforce challenges and talent needs.
Here at Talent Quarter, providing quality support to both healthcare professionals and clients has always been a core part of how we work. Achieving ISO 9001 Quality Management Systems (QMS) certification with Certex is an important milestone that reflects the care, consistency and accountability we aim to bring to everything we do. As a healthcare recruitment and workforce solutions partner operating across Australia, Talent Quarter works closely with nurses, midwives, doctors, allied health professionals and social care workers across metro, regional and remote communities. What is ISO 9001 — and Why Does It Matter? ISO 9001 is an internationally recognised quality management standard designed to help organisations improve the way they operate, deliver services consistently and continually review how they can do things better. Rather than being a simple “tick-box” exercise, it requires businesses to build clear processes, strengthen accountability and create structured systems around risk management, documentation, communication and continuous improvement. Pursuing ISO 9001 certification gave the team an opportunity to strengthen and formalise many of the quality processes already in place across the business. As our organisation continues to grow and support more government and healthcare partners, having a recognised framework helps ensure services remain consistent, compliant and people-focused. The certification journey involved reviewing internal systems, refining documentation and improving visibility across processes and responsibilities. While it required time and collaboration across teams, it also created valuable opportunities to improve the way Talent Quarter works internally and supports its clients and candidates externally. Shannon O’Fionnagain, Executive Head of Operational Strategy & Governance at Talent Quarter, shared: “It strengthens customer confidence, supports improved customer satisfaction, and reinforces our culture of continuous improvement.” Certex’s collaborative and industry-informed approach played a key role throughout the process, helping ensure the certification journey remained both practical and aligned with Talent Quarter’s operational environment. For us, this certification is not just about achieving a standard - it’s about continuing to build trust, improve experiences and support healthcare communities with care and consistency.
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